Privacy Policy

Last Updated: July 10, 2025

1. Introduction

UglyBuy.com ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from UglyBuy.com.

2. What Information We Collect

We collect the following types of data when you use our website:

• Personal Details: Full name, email, phone number, shipping & billing addresses.
• Account Information: Password (encrypted), order history, wishlist, saved carts.
• Transaction Data: Payment method, transaction amount, billing data (we never store credit/debit card numbers).
• Technical Data: IP address, browser type, device type, session data, and cookies.
• Communication Data: Emails, chats, and customer support interactions.

3. How We Use Your Information

• To process and fulfill your orders efficiently.
• To send you order confirmations, shipping updates, and delivery notifications.
• To manage your account, order history, and preferences.
• To send promotional offers, deals, and newsletters (only if you opt-in).
• To improve our website functionality, customer experience, and security.
• To detect and prevent fraud or illegal activities.

4. Cookies & Tracking

We use cookies to:

• Keep you logged into your account.
• Remember your cart items and preferences.
• Analyze traffic to improve user experience (using tools like Google Analytics).

You may adjust cookie settings through your browser at any time, but some features may not function properly if cookies are disabled.

5. Third-Party Services

We only share your data with trusted partners for essential services:

• Shipping providers (e.g., Leopard, Trax, TCS) to deliver your orders.
• Payment gateways (e.g., JazzCash, EasyPaisa, Stripe) to process your payments securely.
• Email and SMS services to send order and promotional messages.

These partners are contractually obligated to handle your data securely and only for authorized purposes.

6. Data Retention

We retain your data as long as you have an account or as required for legal, financial, or fraud-prevention purposes. You can request data deletion at any time.

7. Your Rights

• Access your stored data anytime by logging into your account.
• Request correction or deletion of your personal data.
• Opt out of marketing communications via email preferences.

8. Data Protection & Security

We use SSL encryption, secure server infrastructure, and firewalls to protect your information. User passwords are stored using strong one-way encryption (bcrypt).

9. Children’s Privacy

UglyBuy.com is not intended for children under the age of 13. We do not knowingly collect personal information from minors. If we discover such data, it will be deleted immediately.

10. Changes to This Policy

We may update this policy to reflect legal, technical, or business changes. The updated version will always be available on this page. Your continued use of the website indicates your agreement.

11. Contact Us

If you have any questions or concerns about our privacy practices, contact us at:

• Email: support@uglybuy.com
• Phone: +92-XXX-XXXXXXX
• Address: Office #123, ABC Tower, Lahore, Pakistan