Terms of Service & Refund Policy

Last Updated: July 10, 2025

1. Acceptance of Terms

By accessing or placing an order on UglyBuy.com, you agree to be bound by these Terms of Service. If you do not agree, please refrain from using our website or services. These terms apply to all visitors, customers, and users of the platform.

2. Product Descriptions & Orders

• We strive to ensure that all product descriptions, pricing, and availability on UglyBuy.com are accurate and up-to-date.
• Products may differ slightly in color, packaging, or labeling due to supply changes or display settings.
• We reserve the right to cancel or refuse any order for reasons including but not limited to: product unavailability, pricing errors, or suspected fraud.

3. Pricing & Payments

• All prices are listed in Pakistani Rupees (PKR) and include applicable taxes unless otherwise stated.
• We accept payment via secure gateways including JazzCash, EasyPaisa, Bank Transfer, and Cash on Delivery (COD).
• COD may not be available for all regions or during special sales events.

4. Shipping & Delivery

• Orders are typically processed within 1–3 business days.
• Estimated delivery time is 2–7 business days, depending on your location and courier service availability.
• A tracking number is sent via email or SMS once your order is dispatched.
• Shipping charges are calculated at checkout and are non-refundable unless the product is returned due to our error.

5. Return & Refund Policy

5.1 Eligible Items

You may return products within 14 days of delivery if they are unused, sealed, and in original packaging. Eligible items include:

• Kitchenware: mugs, jars, containers, and kitchen tools.
• Dry packaged foods (e.g., pulses, lentils, snacks) – only if sealed and undamaged.

5.2 Non-Refundable Items

• Opened or consumed food items.
• Customized, clearance, or final-sale products.
• Products returned in damaged or missing original packaging.

5.3 How to Initiate a Return

1. Email support@uglybuy.com with your order number, product details, and reason for return.
2. Our support team will verify eligibility and provide return instructions along with a return label if applicable.
3. Once the returned item is received and inspected, refunds are issued to the original payment method within 7–10 business days.

6. User Accounts & Responsibilities

• Creating an account enables faster checkout, order tracking, and access to your order history.
• You are responsible for maintaining the confidentiality of your login credentials.
• We may suspend or delete accounts that engage in suspicious, fraudulent, or abusive behavior.

7. Intellectual Property

All content on UglyBuy.com – including logos, product images, descriptions, website design, and graphics – is the intellectual property of UglyBuy and may not be reused without permission.

8. Limitation of Liability

• UglyBuy is not liable for any misuse of kitchenware, food allergies, or incorrect application of products.
• We are not responsible for delays caused by courier services, weather, or unforeseen events (force majeure).
• In no case shall UglyBuy be liable for indirect, incidental, or consequential damages.

9. Privacy

We collect and use personal data strictly for order fulfillment, user experience optimization, and limited marketing (if opted in). We never sell your data. For more, visit our full Privacy Policy.

10. Updates to Terms

We reserve the right to update these Terms of Service at any time. Revisions will be posted on this page with an updated effective date. Continued use of the site implies your acceptance of the changes.

11. Contact Us

If you have any questions, concerns, or refund requests, reach out to our customer support team:

• Email: support@uglybuy.com
• Phone: +92-XXX-XXXXXXX
• Mailing Address: Office #123, ABC Tower, Lahore, Pakistan